Can't find what you're looking for? Submit a ticket

Solutions
Discussions
Submit a Ticket

General Trading Queries

Masari Capital: How can I Open a Demo Account?
You can click the below link to be able to open a Demo account. Once an account has been created and you have spent all your funds on the Demo account, you ...
Wed, 26 Aug, 2020 at 1:50 PM
Masari Capital: How do I Transfer my Funds from My Wallet to my Trading Platform?
You will need to:   Tap Internal Transfer. Choose Wallet to Trading Platform. Choose the MT4 account you want to deposit into Enter the amount ...
Mon, 6 Mar, 2023 at 5:39 PM
Masari Capital: How do I Transfer Funds Between Wallets?
You will need to:   Tap Internal Transfer. Choose Wallet to Wallet. Choose the wallets that you would like to transfer from and to. Enter the a...
Mon, 6 Mar, 2023 at 5:39 PM
Masari Capital: How do I Transfer Funds to my Main Wallet?
You will need to:  Tap Internal Transfer. Choose Trading Platform to Wallet. Choose the MT4 account you want to transfer from and the wallet to tra...
Mon, 6 Mar, 2023 at 5:39 PM
Masari Capital: How do I Change my MetaTrader Password On MetaTrader?
  Right-click on the account that you want to change password. Click Change Password.     Enter the current password (Your current password is the ma...
Sat, 17 Oct, 2020 at 9:20 AM
Masari Capital: I Can't Find the MT4 Server Listed on the Mobile App
 iOS:  Launch MetaTrader.  Go to the Settings, New Account then Login to existing account.  Enter Masari Capital and the server details will come up. L...
Mon, 20 Jul, 2020 at 10:40 AM
Masari Capital: Where are my MetaTrader Login Details?
When you create a MetaTrader account, we would send you an email containing your MetaTrader login details as shown below.     Please note: Check your spa...
Tue, 24 Aug, 2021 at 9:32 AM
Masari Capital: Why am I Unable to Connect to MetaTrader?
Receiving an error message stating invalid account, authorization failed / unauthorized?   That means you have entered your password incorrectly or you ha...
Thu, 26 Aug, 2021 at 2:44 PM
Masari Capital: Do we Allow Hedging, Scalping and News Trading?
Yes. You can scalp, hedge and trade during News events.
Wed, 13 May, 2020 at 12:04 PM
Masari Capital: How do I Reset My MetaTrader Password from my Masari Capital Account?
You need to:   Tap My Accounts and select View under the Actions section (you will need to scroll right on the MetaTrader account).    Tap the thr...
Thu, 26 Aug, 2021 at 2:44 PM