Solutions
My Masari Capital Account - General Queries
Currently, you are not able to amend/change your personal details on your account, which is something that our Customer Specialist can assist you with. ...
Fri, 5 Jun, 2020 at 8:11 AM
An agent on Live Chat may ask you for your 6-digit support pin to help you with your request/s. To be able to view your support pin, just log in to masa...
Mon, 23 Aug, 2021 at 4:03 PM
When you are entering your phone number, you need to ensure that you are using the international format without any spaces or other characters. EG +1555...
Mon, 23 Aug, 2021 at 6:21 PM
If you need to upload any additional documentation, kindly tap on Documents and submit your new document/s. Select the type of document then you can eit...
Mon, 23 Aug, 2021 at 6:21 PM
We aim to approve your account within the same business day. In some cases, it can take 24 hours/next business day. If your account is taking longer than 24...
Fri, 5 Jun, 2020 at 8:14 AM
You will need to go to the Settings, and when you are entering your phone number, you need to ensure that you are using the international format without any...
Mon, 23 Aug, 2021 at 6:21 PM
You will need to log in and go to My Accounts. Tap View under the Actions section (you will need to scroll right on the MetaTrader account you would lik...
Thu, 26 Aug, 2021 at 2:45 PM
You will need to: Tap Internal Transfer. Choose Wallet to MetaTrader. Choose the MT4 account you want to deposit into Enter the amount to tra...
Mon, 23 Aug, 2021 at 6:21 PM
You will need to: Tap My Accounts Tap View under the Actions section (you will need to scroll right on the MetaTrader account you would like to r...
Thu, 26 Aug, 2021 at 2:45 PM
Since you can't modify your address directly on your Masari Capital Account, our support team can assist you and change it for you. Start a Live C...
Fri, 5 Jun, 2020 at 8:23 AM