When you have a trading query for our Trade Support team, you will need to open a ticket. In that ticket, kindly include your MT4 account number and the Trade ID of the trade you wish to report.

 

Below you will find screenshots for desktop and mobile showing you where the trade ID can be located.

 

Desktop: 

 

 

Mobile app: 

 

 

 

When we have the above information, our Trade Support team can look into this for you.