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Knowledge base
Masari Capital FAQ Knowledge Base
Getting Started - Trading Journey Basics
7
The First Steps....
How to Register an Account with Us
How do I Enable Two-Factor Authentication 2FA (Desktop)
How To Enable SMS Two-Factor Authentication (2FA)
How To Verify Your Account
See all 7 articles
Getting Started - General Queries
10
What is Two-Factor authentication?
What Age do I Need to be to Sign Up?
How Can I Resend the Verification Email
Where Are We located?
List Of Acceptable Proof Of Identity (POI) Documents For Identity Verification
See all 10 articles
My Masari E-mails
7
E-mails going to your spam folders - Gmail User
E-mails going to your spam folders - Outlook and Hotmail User
E-mails going to your spam folders - Yahoo User
E-mails going to your spam folders - Protonmail User.
E-mails going to your spam folders - Zoho User
See all 7 articles
Account - General Queries
10
How can I Locate my Support Pin?
Why is my Phone Number not Being Accepted?
Why am I Not Able to Upload my Documents?
How Long Does Account Approval take?
How can I Verify my Phone Number?
See all 10 articles
Account - Security
14
Uploading a Selfie Screenshot
Where are my funds kept?
How Do I Reset My Back Office Password?
Masari Capital: How to Disable 2FA via an Authenticator App
How Do I Verify/Update My Phone Number?
See all 14 articles
Corporate Accounts
1
How Do I Open a Corporate Account?
Promotions
1
20% Deposit Bonus
General Trading Queries
9
How do I Transfer my Funds from My Wallet to my Trading Platform?
How do I Transfer Funds Between Wallets?
How do I Transfer Funds to my Main Wallet?
Is there a set amount for Swaps on all trades?
What is Leverage?
See all 9 articles
TradeLocker Platform
14
Creating a TradeLocker Account?
How to Manage Multiple TradeLocker Accounts
Logging into TradeLocker
Trading with Different Pair Types
Customizing TradeLocker Charts
See all 14 articles
Trading with Masari - Using MetaTrader
29
Market Opening Times
How do I Customise the Charts on MetaTrader?
How to View More Details About an Instrument?
How to Remove your Account In MetaTrader
How to Enable One Click Trading?
See all 29 articles
Trading with Masari - Trading
14
Why are my Funds not Showing in my MetaTrader Account Wallet on MetaTrader?
How to Report a Problem with a Trade?
Why can’t I Open a Trade?
How do I Add More Funds to a Demo Account?
Instruments and their Lot Sizes
See all 14 articles
Payments - General Queries
6
Masari Capital: What Deposit Methods Are Currently Available?
Masari Capital: What are the Withdrawal Methods Currently Available?
What Currency Wallets Do You Have?
Can I Withdraw my Funds to an account not in my name?
Do we Accept Cheques?
See all 6 articles
Funding - Deposits
18
What are the Minimum and Maximum Deposit Limits?
How do I Deposit Bitcoin or Purchase and Send Bitcoin via Debit/Credit Card? Other Option
How Long do Deposits Take to Credit my Account?
Masari Capital: What Deposit Methods Are Currently Available?
Masari Capital: Help - My Deposit is Not Showing in my Account
See all 18 articles
Funding - Withdrawals
8
Masari Capital: How do I Withdraw my Funds?
Masari Capital: What are the Withdrawal Timeframes?
Can I Send Funds to My Spouse's, Friend's or Colleague's Account?
Cancel a Withdrawal Request
What are the Minimum and Maximum Withdrawal Limits?
See all 8 articles
Funding - Fees
6
How Much are the Deposit Fees?
How Much Are The Withdrawal Fees?
What Are the Commission/Trading Fees?
Forex Majors, Crosses and Exotics Trading Fees
Metals and Cryptos Trading Fees
See all 6 articles
PAMM Accounts - General Information
14
What are PAMM Accounts and how do they work?
Role of the Investor in PAMM
Role of the Money Manager in PAMM
What is the Pool Of Funds in PAMM?
Currencies available on PAMM Accounts
See all 14 articles
PAMM Accounts - Investor's Side
12
How to Create a PAMM Investor Account
How to Join a Fund as an Investor
How to Top up your Funds after joining the Fund
How to Withdraw from a PAMM Fund
How can I extract a report as an Investor?
See all 12 articles
PAMM Accounts - Money Manager's Side
21
Creating a Money Manager Account on PAMM
Accepting requests from Investors
Public and Private Funds
Is it possible to Close a Fund?
Are the Money Managers limited with the amount of Funds they can create?
See all 21 articles
The Funded Account Challenge
2
What are the Requirements for Each Stage?
General Queries
Funded Account Challenge
0
Affiliate Program
5
How to become an Affiliate
Referring Users as an Affiliate
Affiliate Commissions and Withdrawing your Earnings
Affiliate Campaigns Explained
How to View your Referrals
